FREQUENTLY ASKED QUESTIONS

JobSuite is customizable project management software built specifically for creative production workflows, for teams of all kinds and sizes. It's a SaaS application built on the Salesforce platform, giving you enterprise-level security, reliability, and constant innovation from one of the world's most respected names in cloud computing.

Every customer is assigned a dedicated account manager who gets to know your business, then works with you to optimize your workflows and customize your JobSuite by TrackIt experience. Our personalized service continues well beyond implementation to support your ongoing success — something off-the-shelf project management tools can't offer.

JobSuite connects all of your creative job data into one place, powered by Salesforce's enterprise cloud.

Salesforce has been named one of Forbes' most innovative companies year after year. Their platform lets your team focus on the work at hand, knowing your data is secure and your experience will run smoothly, without downtime. Salesforce also provides the underlying customization capabilities that power JobSuite by TrackIt.

No separate Salesforce license is required.

JobSuite by TrackIt doesn't run on separate servers or its own security program. It runs entirely on Salesforce, so your data is governed by the same certifications, audits, and controls your Salesforce team has already vetted.

Current certifications and compliance details are available directly from Salesforce at trust.salesforce.com

Investment varies by customer, depending on the amount of customization required and the number of users. License fees include software, training, and ongoing support from a dedicated account manager. Request a demo to tell us about your workflow, and we'll provide a price quote.

Our consultative approach means a lot of work happens before your launch date to customize your experience. Because of that, we ask for an initial 12-month commitment as a minimum, with the ability to extend or renew.

JobSuite is built on the Salesforce platform, giving us the flexibility to enable or create the features your team needs to work at its best.

Our consultants work with your team to identify roadblocks and help optimize your workflows. We then design solutions and customize the base application to meet your needs — adding fields, layouts, notifications, workflow automation, reports, and dashboards to support the way you actually work.

Every JobSuite user can create custom dashboards, list views, and reports, so each team member can tailor the experience to their own preferences.

We handle all the customization and deployment from within Salesforce's enterprise cloud. No coding or IT lift is required on your end to get the most from JobSuite by TrackIt.

We currently deliver training remotely via videoconference with your team, and we're happy to discuss in-person training as an option if that better fits your team's needs.

You'll have a dedicated account manager and workflow consultant assigned to your team from day one. When you call, that's who you'll get.